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política de envíos gratis por encima de $299.999
$18.000 fuera de Bogotá .
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Recuerda que, al momento de recibir el producto, si no te encuentras satisfecho, cuentas con un periodo de treinta (30) días calendario para realizar el cambio del mismo
Indícanos la razón del cambio, tus datos personales y número de pedido o factura. Nos pondremos en contacto contigo para programar la recogida de las prendas en la dirección indicada e iniciar con la gestión. Debes devolver el paquete sellado, marcado según las instrucciones enviadas a tu correo, adjuntando la factura de compra.
El producto no debe presentar uso, no debe haber sido modificado y debe estar en perfectas condiciones, además debe contener las etiquetas, accesorios y empaques originales.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order